Dear users, please read the following terms and conditions carefully before using our services. Every visit to our site, as well as purchases, means that you have read these terms and agree with them in full.

Etual Shop undertakes to provide protection of personal data of customers by collecting only the necessary, basic information about customers, which are necessary for the quality fulfillment of our obligations and the provision of services, as well as notification of the current status of the order.

To respond to a user request, we need your name, address, contact phone, and / or email address. The data that the user enters via the form on the page casadellintimo.rs or in some other way (via e-mail, telephone, etc.) are confidential. The stated data on users are strictly kept and are available only to employees who need this data to perform their work, ie. to process user requests. We use the above data to respond to users’ inquiries, ie to provide adequate information for which they contacted us. We do not share personal data or any other information that the user shares with us with third parties, unless they are part of the service delivery process. If at some point in the future we are forced to disclose the collected information to a third party (eg government authorities), we will notify the user in order to obtain consent.

All our employees and business partners are responsible for respecting the principles of privacy protection. All common precautions are taken to prevent unauthorized access to user data. If at any time you want to withdraw your consent for the processing of personal data, ie. If at any time you want to withdraw your consent for the processing of personal data, ie.

After processing the request and determining its justification, we will proceed in accordance with the law. After reading the privacy policy, we believe that users are familiar with the privacy policy and have accepted the above.

PROTECTION OF CONFIDENTIAL TRANSACTION DATA

When entering payment card data, confidential information is transmitted via the public network in a protected (encrypted) form using the TLS v1.2 protocol and PKI system, as currently the most modern cryptographic technology.

RETURN

In case of return of goods and return of funds to the customer who previously paid with one of the payment cards, in part or in full, regardless of the reason for return, Etual Shop is obliged to return only through VISA, EC / MC and Maestro payment methods, which means that the bank will, at the request of the seller, refund the funds to the cardholder’s account.

METHODS OF PAYMENT

Payment for products on our online store can be made in one of the following ways: payment cards – VISA, Maestro or MasterCard that support payment over the Internet. Payment by cards is realized in cooperation with AllSecure doo and UniCredit Bank Belgrade and is done in a secure and certified way through AllSecure Paymet Gateway, by simply entering data from the payment card.
After entering the card data and confirming the payment, the bank authorizes the transaction and thus the order is approved and enters the further process of preparation for delivery. The amount will be reserved on your card (account) and will not be available for another purpose.
The transaction will be completed and the amount deducted from your account only when the products are prepared for transport and handed over to the courier service. The transaction will be completed and the amount deducted from your account only when the products are prepared for transport and handed over to the courier service. After the expiration of the 14-day period, the money reserved in your account will be released and will be available to you again. You can then repeat the same or a new order, and make a payment related to them.
Check with the card issuing bank to see if your card supports online payments.

STATEMENT OF SECURITY AND METHODS OF PAYMENT

When entering payment card data, confidential information is transmitted via the public network in a protected (encrypted) form using TLS v1.2 protocol, using the most modern methods of tokenization of sensitive data, and in accordance with PCI-DSS standards. Data security during the purchase is guaranteed by the payment card processor UniCredit Bank Belgrade. At no time is the payment card information available to the merchant.
3D Secure protection for all merchants and customers – AllSecure Payment Gateway uses the highest global standards of data protection and privacy. All merchants using the AllSecure Payment Gateway are automatically included in 3D-Secure protection, guaranteeing customers the security of their purchases. Customer payment card numbers are not stored on the merchant’s system and the registration itself is protected by TLS v1.2 data encryption.
PCI DSS Standards – AllSecure Payment Gateway is constantly complying with all the requirements of card organizations in order to increase the level of security of merchants and customers. From 2005 until today, without interruption, the system has been certified as PCI-DSS Level 1, which is the highest standard in the industry. The PCI Data Security Standard (PCI-DSS) is a standard that defines the necessary security measures when processing, storing and transmitting sensitive card data. PCI Standards protect sensitive cardholder data during the entire payment process: from the moment of entering data at the merchant’s point of sale, during communications between the merchant and relevant banks and card organizations, as well as the subsequent storage of this data.

CONVERSION STATEMENT

All payments will be made in dinars (RSD). If paid with payment cards of foreign Issuing Banks, the dinar amount of the transaction will be converted into the settlement currency of the Bank (EUR) according to the exchange rate of the National Bank of Serbia. When debiting your payment card, the already converted amount will be converted into your local currency, according to the exchange rate applied by payment card operators. The stated price, which is different from RSD, and stated on the site is informative of the same.

COMPLAINTS

Complaints about the delivered goods will be accepted if they are declared within 1 hour after delivery.
Complaints will be accepted in the event that Etual Shop did not comply with any agreed part of the order, if the wrong item was delivered or the delivery was made to the wrong person or to the wrong address.
Etual Shop undertakes to correct any omissions as soon as possible.

THE RIGHT TO REFUND OR EXCHANGE GOODS
In case of withdrawal from the contract, the consumer has the right to a refund or exchange for another product. The amount is returned to the customer upon receipt of the product, and after it is determined that the product was returned undamaged and correct.

RIGHT TO WITHDRAW FROM THE CONTRACT, RIGHTS AND OBLIGATIONS OF THE BUYER AND SELLER
The law in the case of distance selling establishes the right of the buyer, who is considered a consumer (natural person who buys the product to meet their individual needs, and not to perform professional activities), to withdraw from the contract within 14 days from the date of delivery . When withdrawing, the buyer can, but does not have to, state the reasons for withdrawing. The form / Statement of withdrawal from the contract has legal effect from the day it is sent to the trader. In case of withdrawal from the contract, the consumer has the right to a refund or exchange for another product. The price is returned to the buyer upon receipt of the product, and after it is determined that the product is undamaged and correct. The buyer is obliged to return the product without delay, and no later than within 14 days from the day when he sent the withdrawal form. After the expiration of 14 days from the day he sent the withdrawal, the product can no longer be returned. When returning the goods, it is obligatory to return them in correct and unused condition and originally undamaged packaging, whereby the original fiscal snippet must be attached. Upon receipt of the product, it will be determined whether the product is correct and undamaged. The customer is responsible for defects or damage to the product that are the result of inadequate handling of the product, ie. the buyer is solely responsible for the impaired value of the product that arises as a result of handling the goods in a way that is not adequate, ie exceeds what is necessary to establish its nature, characteristics, and functionality. If it is determined that a defect or damage to the product has occurred through the fault of the buyer, the refund of the price will be refused and the product will be returned to him at his expense. The trader is obliged to return to the consumer without delay the amount paid by the consumer under the contract, and no later than 14 days from the date of receipt of the statement of withdrawal, and after receipt of the product.